Tortoise

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How to Order

Dog and Cat

There are several ways to find the product you want from our stock :

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Search Our Store


You can use this facility to search by product name eg. Chew or by brand name eg. Techni-Cal or by theme eg. diet by entering your key word in our search box and clicking your mouse on the "Search Our Store" button.


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Browse our Store


If you select this option you will be able to view our product range which we have categorised into easy to follow groups. You can choose to browse by category by clicking on the range you wish to see and our shopping cart software will do the rest!


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To Order


Once you have selected the pet product you wish to buy by clicking on the "Add to Your Basket" button you will be shown the contents of your online shopping basket. Here you may adjust quantities and choose your shipping destination.


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Proceed to the Check Out


When you select "Proceed to the Check Out" you will be asked to register your name and email address with a password. This will allow our shopping cart software to remember your delivery details for future visits. You may then key in your billing address (note that this must match your credit or debit card billing address) and your delivery address. Your address details can be edited if they have changed since you last placed an order with us.


We aim to process your order door to door in 3 working days

Day 1

We receive your order and prepare it for processing.
An order is considered placed when on the working day it is received at our office.

Day 2

Your order is dispatched.
All orders for mainland UK are sent next day delivery. For details for all other areas please contact us before placing your order.

Day 3

The order is delivered to your chosen address.
To ensure delivery is completed please make sure you give us instructions of what to do in case you are out when your order is delivered.

General Information

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Discounts


All orders over £65.00 will receive a 5% discount, and all orders over £100.00 will receive a 10% discount.

Additionally all orders over £150.00 will receive a 12.5% discount.


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Carriage


All orders under £20.00 are subject to a £3.95 surcharge.


All orders to UK islands (i.e. Isle of Wight, Isle of Mann, and Scottish Islands) and Northern Ireland are subject to a further surcharge of £10.00 per parcel. This surcharge applies to these postcodes (click for PDF). Zone 4 = Scottish Highlands & Islands. Zone 5 = Isle of Man & Northern Ireland. Zone 8 = Channel Islands.


We only ship to addresses in the United Kingdom.
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Paying by Credit or Debit Card


We use a secure, online payment gateway to process your credit or debit card payments.

Credit & Debit card payments are taken on the day the order is processed.


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Paying by Cheque


Please make cheques payable to AJM Pet Products Ltd, and write your order number, name, address and card details on the reverse of the cheque and allow extra time for delivery. DO NOT SEND CASH THROUGH THE POST.

Once we receive your payment, we will advise you via email, and via our website that the transaction has gone through.


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Prices and availability


All prices on this website are up to date. Inevitably, prices and availability may change over time.


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Customer information


All information supplied is only used to enable us to process your order more efficiently. Under no circumstances is it passed to a third party.


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Deliveries


We aim to achieve the above schedule on every order. However, due to unforeseen circumstances beyond our control, this may
not always be possible. Therefore, if you are ordering foodstuffs, always allow extra time for delivery. Always remember that the 3 day delivery schedule ONLY includes WORKING DAYS, and orders placed on a Thursday or a Friday will not be delivered until the following week.


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How We Use Cookies



Cookies are used in two ways on this website:


1. Your shopping basket and account login:

This website uses a session cookie to maintain the list of products in your basket, and to keep you logged in as you navigate the site.
No personal information is stored in the cookie and it expires when the browser is closed.



2. Anonymous visitor statistics:

We use Google's Analytics service to gather anonymous traffic statistics when you visit our website. Google use several cookies for this purpose. No personal information about you is stored, apart from the IP address that you are using.

Please read this article on how Google uses cookies for Google Analytics.


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Any Questions?


Please don't hesitate to contact us.