How to Order
Search Box
You can use the box at the top of the page to search in various ways:
- By product type - for example Treats
- By brand name - for example Cat's Best
- Or by theme - for example Dry food
Enter your key word in our search box and click your mouse on the search button.
Browse our Store by Animal type
Click on the blue menu bar above to view our product range by animal type, for example Cat. This will then open a menu of categorised options. You can choose to browse by category by clicking on the range you wish to see and our shopping cart software will do the rest!
To Order
Once you have selected the pet product you wish to buy by clicking on the "Add to Your Basket" button you will be shown the contents of your online shopping basket. Here you may adjust quantities and choose your shipping destination.
Proceed to the Check Out
When you select "Proceed to the Check Out" you will be asked to register your name and email address with a password. This will allow our shopping cart software to remember your delivery details for future visits. You may then key in your billing address (note that this must match your credit or debit card billing address) and your delivery address. All orders must contain a contact telephone number to process payments online and for delivery updates. Your address details can be edited if they have changed since you last placed an order with us.
We aim to process your order door to door in 3 working days
Day 1 |
We receive your order and prepare it for processing. An order is considered placed when on the working day it is received at our office. |
Day 2 |
Your order is dispatched. All orders for mainland UK are sent next day delivery. For details for all other areas please contact us before placing your order. |
Day 3 |
The order is delivered to your chosen address. To ensure delivery is completed please make sure you give us instructions of what to do in case you are out when your order is delivered and provide us with a telephone number. |
General Information
Please note we only deliver to addresses in the UK mainland and unfortunately are unable to deliver to the Isle of Man, Northern Ireland and the Channel Islands.
Discounts
All orders over £100.00 will receive a 5.00% discount.
Orders over £175.00 will receive a 10.00% discount.
Orders over £250.00 will receive a 12.50% discount.
Please note for Breeder accounts the overall discount will not be applied to breeder bags, but to any additional items ordered.
Carriage
£45.00 is the minimum order value for a carriage free delivery*. All orders under £45.00 are subject to a £4.95 surcharge.
* All orders to the Highlands and Islands of Scotland* are subject to a further surcharge of £12.00. Please check this PDF to see if this applies to your postcode. Orders to the Isle of Wight are also subject to a surcharge of £5.00 per order.
Paying by Credit or Debit Card
We use a secure, online payment gateway to process your credit or debit card payments.
Credit & Debit card payments are taken on the day the order is processed.
Prices and availability
All prices on this website are up to date. Inevitably, prices and availability may change over time.
Customer information
All information supplied is only used to enable us to process your order more efficiently. Under no circumstances is it passed to a third party. Please read our Privacy Policy.
How We Use Cookies
Cookies are used in two ways on this website:
1. Your shopping basket and account login:
This website uses a session cookie to maintain the list of products in your basket, and to keep you logged in as you navigate the site.
No personal information is stored in the cookie and it expires when the browser is closed.
2. Anonymous visitor statistics:
We use Google's Analytics service to gather anonymous traffic statistics when you visit our website. Google use several cookies for this purpose. No personal information about you is stored, apart from the IP address that you are using.
Please read this article on how Google uses cookies for Google Analytics.
Any Questions?
Please don't hesitate to contact us.
