You can use this facility to search by product name eg. Chew or by brand name eg. Techni-Cal or by theme eg. diet by entering your key word in our search box and clicking your mouse on the "Search Our Store" button.
If you select this option you will be able to view our product range which we have categorised into easy to follow groups. You can choose to browse by category by clicking on the range you wish to see and our shopping cart software will do the rest!
Once you have selected the pet product you wish to buy by clicking on the "Add to Your Basket" button you will be shown the contents of your online shopping basket. Here you may adjust quantities and choose your shipping destination.
Proceed to the Check Out
When you select "Proceed to the Check Out" you will be asked to register your name and email address with a password. This will allow our shopping cart software to remember your delivery details for future visits. You may then key in your billing address (note that this must match your credit or debit card billing address) and your delivery address. Your address details can be edited if they have changed since you last placed an order with us.
We receive your order and prepare it for processing.
An order is considered placed when on the working day it is received at our office.
Your order is dispatched.
All orders for mainland UK are sent next day delivery. For details for all other areas please contact us before placing your order.
The order is delivered to your chosen address.
To ensure delivery is completed please make sure you give us instructions of what to do in case you are out when your order is delivered.
All orders over £75.00 will receive a 5% discount, and all orders over £120.00 will receive a 10% discount.
Additionally all orders over £175.00 will receive a 12.5% discount.
All orders under £30.00 are subject to a £3.95 surcharge.
All orders to UK islands (i.e. Isle of Wight and Scottish Islands) are subject to a further surcharge of £10.00 per parcel. This surcharge applies to these postcodes (click for PDF).
Unfortunately we are unable to deliver to the Isle of Man, Northern Ireland and the Channel Islands and will be reviewing this in the coming months.
Paying by Credit or Debit Card
We use a secure, online payment gateway to process your credit or debit card payments.
Credit & Debit card payments are taken on the day the order is processed.
Prices and availability
All prices on this website are up to date. Inevitably, prices and availability may change over time.
All information supplied is only used to enable us to process your order more efficiently. Under no circumstances is it passed to a third party.
We aim to achieve the above schedule on every order. However, due to unforeseen circumstances beyond our control, this may
not always be possible. Therefore, if you are ordering foodstuffs, always allow extra time for delivery. Always remember that the 3 day delivery schedule ONLY includes WORKING DAYS, and orders placed on a Thursday or a Friday will not be delivered until the following week.
Cookies are used in two ways on this website:
1. Your shopping basket and account login:
This website uses a session cookie to maintain the list of products in your basket, and to keep you logged in as you navigate the site.
No personal information is stored in the cookie and it expires when the browser is closed.
2. Anonymous visitor statistics:
We use Google's Analytics service to gather anonymous traffic statistics when you visit our website. Google use several cookies for this purpose. No personal information about you is stored, apart from the IP address that you are using.
Please don't hesitate to contact us.